Manquen Vance has an exciting career opportunity for a Group Benefits Coordinator. The Group Benefits Coordinator will work in a team environment providing world class service to municipal accounts in the area of health and welfare benefits eligibility management.

At Manquen Vance, an Accretive Company, we are the specialized experts in the key areas of strategic benefits administration, recommendations on plan design, and healthcare cost/trend reporting. Manquen Vance has been recognized as a premier benefits broker and consultant by a wide variety of municipal clients who value our sophistication, quality and hands-on delivery. The Manquen Vance team of account managers and plan analysts are dedicated to the specific needs of public sector organizations and their group health plans. For more information, please visit www.manquenvance.com.

The primary responsibilities of the position include:

• Establish protocol for training department heads to use online Enrollment & Eligibility program to relay enrollment and “life event” changes.
• Establish protocol for vendor/carrier payment initiation and tracking.
• Process health and welfare plan eligibility for employees and retirees based on policies and procedures set by the client, typically as a result of an open enrollment.  This includes reviewing for accuracy and obtaining documentation to verify eligibility, if applicable.
• Assist actives and retirees with their eligibility status and other benefit related situations.  Assistance includes phone and email responses.
• Serve as a liaison for the client and its employees/retirees with the employer’s vendors, administrators, and insurance carriers.
• Maintain complete and accurate employee information within the data management system.
• Maintain detailed procedure manuals.
• COBRA liaison with current vendor.
• Address claim and membership issues.
• Medicare management including monitoring all the eligibility, taking the data and information and processing reimbursements as needed.  
• Attend periodic meetings to monitor success of systems and protocols; address outstanding issues.
• Analyze, make outbound phone calls or send emails to HR, Insurance Carriers and Vendors, and others to problem solve, obtain missing enrollment information.
• Prepare monthly reports to document all enrollment activities.
• Provide demographic and special status eligibility information for further processing (age 26, Medicare, Medicare Advantage eligibility, COBRA expiration dates).
• Assist/conduct annual benefit open enrollment(s).  This includes announcement letters, packets, applications, forms, and general assistance.
• Other duties as assigned.

• Minimum of three or more years of benefits administration experience required.
• Bachelor’s degree preferred.
• Data mapping experience preferred.
• Ability to manage multiple aspects of eligibility administration.
• Experience in health, life and disability plan administration, claim and billing resolution issues.
• Enrollment background a Plus.
• Comprehensive understanding of HIPAA, COBRA; knowledge in Medicare, other legislative mandates.
• Experience with Unions, Collective Bargaining Agreements a plus.
• Experience working with retirees a plus.
• Proficiency in MS Office applications, especially Excel, Word.
• Excellent organizational, communication and customer service skills.
• Attention to detail so tasks are done correctly the first time.
• Ability to work well individually and as a team.

To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:   

• Competitive base salary.  
• Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days.
• Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options.    
• Company match 401(k) plan – 50% up to 6%!   
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers.   
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists.   
• Pet benefits & discounts.    
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout Accretive.

Accretive is a collection of elite specialty and wholesale agencies supported by experienced industry leaders. Our expertise is broad, and our innovative culture runs deep. We value relationships above all else and consistently deliver best in class customized solutions and service you can trust.

Accretive is passionate about fueling our clients’ innovation and growth. That makes us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families and people thrive.  We are proud to be one of the largest brokers in the country, but we’re even prouder of the honest, caring relationships that our employees build with our clients every day.

Working with us will give you the opportunity to do work that matters while you learn with us, advance with us, and most importantly, grow with us. Accretive is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. Accretive is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!