Part D Advisors has an exciting career opportunity for a Customer Service Representative (CSR).

The Customer Service Representative is responsible for providing support services in handling incoming telephone calls, mailings, emails and other forms of electronic communications from our clients and their members participants. The CSR demonstrates professional and effective communications and interactions with callers and their questions or inquires. The CSR also handles very sensitive and confidential information that must be entered accurately and appropriately, and then store those documents into our document management systems and proprietary software tools.  

Part D Advisors (PDA), an Accretive Company, is a custom solutions provider that recovers lost funds and generates future savings in healthcare costs. For more information about us, please visit https://partdadvisors.com/.

• Communicates with members on a variety of platforms such as telephone calls, emails, faxes, and web portal responses
• Provides excellent customer support for incoming calls, reviewing information from the participant or documents, then appropriately entering the data, scanning and filing documents
• Performs appropriate research and follow-up in making outbound calls to gain the information and data needed
• Responds to inquiries from participants and client contacts promptly via telephone and email communications in a positive and effective manner
• Responsible for learning and communicating the client requirements for each of the customized surveys
• Ability to accurately interpret, summarize and post the data received in telephone conversations with callers, and within messages left by survey participant
• Ability to handle confidential data records safely and securely, according to HIPAA guidelines and requirements
• Ensures that our documentation, record keeping, and data postings are accurately entered and properly stored
• Actively works and collaborates with other team members to handle various tasks of printing, mailings, scanning, data entry, etc.
• Participates in special projects and performs additional duties as required

• One year of call center experience or an office environment, handling administrative and data entry functions such as inputting eligibility records into computer database systems.
• Excellent oral and written communication skills.
• Experience in the health care industry a plus.
• Familiarity with general computer systems and the ability to quickly learn custom software.
• Effective communication skills and customer services skills.
• Skilled in using Microsoft Windows (current version), Microsoft Office and familiarity with a variety of other computer software programs.
• Ability to utilize basic office equipment and provide maintenance as needed, or notify management if equipment is not working appropriately.
• Ability to work in a team environment and to participate in various projects as needed.
• Possess and demonstrate excellent data entry skills. Must be very attentive to details
• Must be able to handle confidential and sensitive information securely and appropriately.

To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:   

• Competitive base salary.   
• 10 sick days and 2 VTO days a year.
• Company match 401(k) plan – 50% up to 6%!   
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers.    
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists.   
• Pet benefits & discounts.    
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout our company.
• This is a part-time role. The Customer Service Representatives work Monday through Friday, 25 to 29 hours a week.

Compensation:

The starting wage for this position is $16.50 per hour.

Accretive is a collection of elite specialty and wholesale agencies supported by experienced industry leaders. Our expertise is broad, and our innovative culture runs deep. We value relationships above all else and consistently deliver best in class customized solutions and service you can trust.

Accretive is passionate about fueling our clients’ innovation and growth. That makes us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families and people thrive.  We are proud to be one of the largest brokers in the country, but we’re even prouder of the honest, caring relationships that our employees build with our clients every day.

Working with us will give you the opportunity to do work that matters while you learn with us, advance with us, and most importantly, grow with us. Accretive is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. Accretive is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!