The Director of Claims and Reinsurers is responsible for overseeing the overall function and performance of our Internal Programs, specifically through Third Party Administrators. This high-level leadership role encompasses people management, process and claims management, and customer-facing responsibilities.

What We’re Looking For:

• Demonstrated leadership in claims operations and cross-functional team management.

• Proven experience working with and overseeing Third Party Administrators.

• Strong analytical skills to assess performance metrics and drive process improvement.

• Excellent communication abilities, both written and verbal, with a customer-first approach.

• Manage and coordinate complex claims through Third Party Administrators across all insurance lines, including GL/PL, Auto, Property, EPLI, D&O, Crime, Cyber, and Workers' Compensation.

• Ensure Third Party Administrators adhere to program-specific Service Instructions and compliance standards.

• Oversee timely completion of claims activities, including follow-ups with insureds to ensure proper claims management.

• Lead and actively participate in regular claim reviews with internal and external stakeholders.

• Resolve customer claim issues in partnership with Account Executives and Producers.

• Represent agency programs and services in meetings with customers and prospective clients, alongside Producers.

• Collaborate with Carriers and Re-insurers on reporting, data sharing, and reimbursement activities.

• Partner with organizational department heads to address general claims-related inquiries and process improvements.

• Fulfill supervisory responsibilities, including recruiting, training, performance evaluation, work planning, and conflict resolution.

• Perform other related duties as assigned.

• Travel required approximately 10% required.

• Bachelor’s degree required, with a minimum of 10 years in the insurance industry.

• 3–5 years of experience in management, director-level leadership, or equivalent training.

• Valid Florida Property & Casualty Adjuster license.

• Strong proficiency in:

  • Claim coverages and insurance industry claim processes.

  • Loss control and risk management theory.

  • Microsoft Office Suite and Agency Management software.

• Professional designations preferred, but not required.

To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:   

• Competitive base salary   
• Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer Days
• Health benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options    
• Company match 401(k) plan – 50% up to 6%!   
• Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers    
• Opportunity to prioritize your mental health with 24/7 access to licensed therapists   
• Pet benefits & discounts    
• Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout AssuredPartners  

Accretive is a collection of elite specialty and wholesale agencies supported by experienced industry leaders. Our expertise is broad, and our innovative culture runs deep. We value relationships above all else and consistently deliver best in class customized solutions and service you can trust.

Accretive is passionate about fueling our clients’ innovation and growth. That makes us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families and people thrive.  We are proud to be one of the largest brokers in the country, but we’re even prouder of the honest, caring relationships that our employees build with our clients every day.

Working with us will give you the opportunity to do work that matters while you learn with us, advance with us, and most importantly, grow with us. Accretive is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. Accretive is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!